Support
English
English
French
German
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
FAQs
Customisation
2
Can the RapidMooc Go also be a customised colour?
Can we have access to the PC or buy our own PC to add to the Rapidmooc Studio?
Delivery, Logistics & Installation
9
How big is the pallet that the Rapidmooc Studio Pro is delivered on?
What options are available for the installation of the Rapidmooc Studio Pro?
How transportable is the Rapidmooc Studio Pro?
How are you going to deliver and install the Rapidmooc studio safely?
What equipment are you going to use when unloading and installing the Rapidmooc studio bearing in mind the hazards and risks involved?
View all 9
Training
2
What is included in the training?
How many people can attend the training session?
Setup
1
What advice would you give for setting up the Rapidmooc in a permanent space?
Support & Maintenance
1
Does the Rapidmooc studio come with maintenance and support?
Web-meetings and Live Streaming
1
Can you live stream from the Rapidmooc studios to Zoom, Webex, Microsoft Teams and Skype for Business?
Network and Connectivity
3
My WiFi isn't fast enough to live stream, what should I do?
What bandwidth is required for live streaming?
Can you connect a LAN cable to the Rapidmooc Studio Pro?
Video formats, specifications, processing & editing
4
What format is the video exported in?
What video editing can you do on the Rapidmooc studios?
What is the resolution of the video produced?
Can I create a video with only the presenter recorded and the background transparent, to allow me to add multiple backgrounds in post-production?
Technical Questions & Specifications
7
Which version of Windows is provided with the studio?
What is the specification of the computer inside the Rapidmooc Studio Pro?
Can you zoom in and out with the camera?
Do support staff have access to make changes to the setup settings?
Is there any anti-virus installed/configured on the Rapidmooc?
View all 7
Lighting
2
Does natural light need to be blocked out / have any impact when recording?
What are the power requirements for the Rapidmooc and lights?
Green screen
2
How is the green screen backdrop supported?
Can I make a wall into a green screen?
Accessories
1
What are the specifications for the Logitech presentation remote?
Features
1
Does the Rapidmooc studio have any subtitles features?