Enter your search term here...
New support ticket
Check ticket status
How to fix the unsupported signal issue
Getting started with us
What clothes should I wear while recording?
How do I get my script onto the teleprompter?
Guides and Tutorials
How to set up your Rapidmooc
How to setup a Rapidmooc Go in a lecture room
LED-Settings: Lighting optimisation
How to install the new Rapidmooc application
How to set a password for TeamViewer
Green Screen Settings: immersion optimisation
How to utilize the teleprompter action triggers to script your video
How to correctly setup and use augmented reality
Cameras and Microphones
How do I pair the Lapel mics?
Installing and setting up the BOYA microphones set
How to change reversed camera input
How to enable mirror mode on the camera
Web-meetings and Live Streaming
How to use the Zoom application on your studio
How to join a Microsoft Teams meeting
How to use GoTo Webinar / Meeting on your Rapidmooc
Video Platforms, Learning Management Systems and Online Storage
How to integrate with Panopto
How to Integrate with Office 365
How to integrate with Kaltura
Setting up Google Drive on a Rapidmooc Studio
How to correctly setup and use Powerpoint locally on your Rapidmooc device
Keyboard shortcuts for video recording and camera control
A guide to updating the Rapidmooc software certificate
Installing the Rapidmooc app on a non admin Windows session
Peripherals and Accessories
How to setup and use Elgato stream deck
How to record with a video embedded in your PowerPoint presentation
How to find your MAC address
How to change the language on Windows 10
How to update the Rapidmooc app on an offline studio
Can the RapidMooc Go also be a customised colour?
Can we have access to the PC or buy our own PC to add to the Rapidmooc Studio?
Delivery, Logistics & Installation
How big is the pallet that the Rapidmooc Studio Pro is delivered on?
What options are available for the installation of the Rapidmooc Studio Pro?
How transportable is the Rapidmooc Studio Pro?
How are you going to deliver and install the Rapidmooc studio safely?
What equipment are you going to use when unloading and installing the Rapidmooc studio bearing in mind the hazards and risks involved?
View all 9
What is included in the training?
How many people can attend the training session?
What advice would you give for setting up the Rapidmooc in a permanent space?
Support & Maintenance
Does the Rapidmooc studio come with maintenance and support?
Web-meetings and Live Streaming
Can you live stream from the Rapidmooc studios to Zoom, Webex, Microsoft Teams and Skype for Business?
Network and Connectivity
My WiFi isn't fast enough to live stream, what should I do?
What bandwidth is required for live streaming?
Can you connect a LAN cable to the Rapidmooc Studio Pro?
Video formats, specifications, processing & editing
What format is the video exported in?
What video editing can you do on the Rapidmooc studios?
What is the resolution of the video produced?
Can I create a video with only the presenter recorded and the background transparent, to allow me to add multiple backgrounds in post-production?
Technical Questions & Specifications
Which version of Windows is provided with the studio?
What is the specification of the computer inside the Rapidmooc Studio Pro?
Can you zoom in and out with the camera?
Do support staff have access to make changes to the setup settings?
Is there any anti-virus installed/configured on the Rapidmooc?
View all 7
Does natural light need to be blocked out / have any impact when recording?
What are the power requirements for the Rapidmooc and lights?
How is the green screen backdrop supported?
Can I make a wall into a green screen?
What are the specifications for the Logitech presentation remote?
Does the Rapidmooc studio have any subtitles features?
Adjusting the audio delay
No display on the external screen
Changing the motherboard battery
Getting stuck in a Windows restart loop
Fixing the unsupported signal issue
View all 8