Support

Tutorials 1

• TEST

Troubleshooting 1

• How to fix the unsupported signal issue

Getting Started 2

• What clothes should I wear while recording?
• How do I get my script onto the teleprompter?

Setup 5

• How to set up your Rapidmooc
• How to setup a Rapidmooc Go in a lecture room
• LED-Settings: Lighting optimisation
• How to install the new Rapidmooc application
• How to set a password for TeamViewer

Settings 1

• Green Screen Settings: immersion optimisation

Main Features 2

• How to utilize the teleprompter action triggers to script your video
• How to correctly setup and use augmented reality

Cameras and Microphones 4

• How do I pair the Lapel mics?
• Installing and setting up the BOYA microphones set
• How to change reversed camera input
• How to enable mirror mode on the camera

Web-meetings and Live Streaming 3

• How to use the Zoom application on your studio
• How to join a Microsoft Teams meeting
• How to use GoTo Webinar / Meeting on your Rapidmooc

Video Platforms, Learning Management Systems and Online Storage 4

• How to integrate with Panopto
• How to Integrate with Office 365
• How to integrate with Kaltura
• Setting up Google Drive on a Rapidmooc Studio

Advanced Features 2

• How to correctly setup and use Powerpoint locally on your Rapidmooc device
• Keyboard shortcuts for video recording and camera control

IT Integration 2

• A guide to updating the Rapidmooc software certificate
• Installing the Rapidmooc app on a non admin Windows session

Peripherals and Accessories 1

• How to setup and use Elgato stream deck

Other 4

• How to record with a video embedded in your PowerPoint presentation
• How to find your MAC address
• How to change the language on Windows 10
• How to update the Rapidmooc app on an offline studio

Customisation 2

• Can the RapidMooc Go also be a customised colour?
• Can we have access to the PC or buy our own PC to add to the Rapidmooc Studio?

Delivery, Logistics & Installation 9

• How big is the pallet that the Rapidmooc Studio Pro is delivered on?
• What options are available for the installation of the Rapidmooc Studio Pro?
• How transportable is the Rapidmooc Studio Pro?
• How are you going to deliver and install the Rapidmooc studio safely?
• What equipment are you going to use when unloading and installing the Rapidmooc studio bearing in mind the hazards and risks involved?

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Training 2

• What is included in the training?
• How many people can attend the training session?

Setup 1

• What advice would you give for setting up the Rapidmooc in a permanent space?

Support & Maintenance 1

• Does the Rapidmooc studio come with maintenance and support?

Web-meetings and Live Streaming 1

• Can you live stream from the Rapidmooc studios to Zoom, Webex, Microsoft Teams and Skype for Business?

Network and Connectivity 3

• My WiFi isn't fast enough to live stream, what should I do?
• What bandwidth is required for live streaming?
• Can you connect a LAN cable to the Rapidmooc Studio Pro?

Video formats, specifications, processing & editing 4

• What format is the video exported in?
• What video editing can you do on the Rapidmooc studios?
• What is the resolution of the video produced?
• Can I create a video with only the presenter recorded and the background transparent, to allow me to add multiple backgrounds in post-production?

Technical Questions & Specifications 7

• Which version of Windows is provided with the studio?
• What is the specification of the computer inside the Rapidmooc Studio Pro?
• Can you zoom in and out with the camera?
• Do support staff have access to make changes to the setup settings?
• Is there any anti-virus installed/configured on the Rapidmooc?

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Lighting 2

• Does natural light need to be blocked out / have any impact when recording?
• What are the power requirements for the Rapidmooc and lights?

Green screen 2

• How is the green screen backdrop supported?
• Can I make a wall into a green screen?

Accessories 1

• What are the specifications for the Logitech presentation remote?

Features 1

• Does the Rapidmooc studio have any subtitles features?

Troubleshooting 8

• Adjusting the audio delay
• No display on the external screen
• Changing the motherboard battery
• Getting stuck in a Windows restart loop
• Fixing the unsupported signal issue

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